Booking, Cancellation and Refund Policy
1. General
1.1. This policy applies to all dinghy courses and taster sessions run by Shadwell Sailing Club (“the Club”).
1.2. Places on dinghy courses and taster sessions are allocated on a first come, first served basis.
1.3. The Club does not operate a waiting list for dinghy courses or taster sessions.
1.4. All dinghy courses and taster sessions are for participants aged 18 or over only.
1.5. The Club reserves the right to refuse participation to any person who does not meet the eligibility, safety, clothing, equipment, fitness, ability, or documentation requirements set out in this policy.
2. Booking and confirmation
2.1. A place is not confirmed until full payment has been received by the Club.
2.2. For the purposes of this policy, the “booking date” means the date on which payment is received by the Club.
2.3. Participants must complete and sign any documents required by the Club, including any consent form, before taking part.
2.4. The Club may refuse participation to any participant who has not signed and submitted the required consent form.
2.5. Any participant cancellation must be notified to the Club in writing. Cancellation will take effect on the date the written notice is received by the Club.
3. Participant safety, fitness, clothing, and eligibility requirements
3.1. All participants must:
3.3. The Club will provide a buoyancy aid, which participants must wear as instructed by the Club.
3.4. Participants must not take part if they are affected by illness, injury, or any other condition that would make participation unsafe for themselves or others.
3.5. Participants must disclose to the Club anything relevant to safe participation, including any injury, medical condition, disability, or other circumstance that may affect their ability to take part safely.
3.6. Disclosure of a medical condition, disability, or other circumstance will not automatically prevent participation. However, the Club may refuse participation only where it reasonably considers participation unsafe or where any required adjustment cannot reasonably be provided.
3.7. The Club may refuse participation or remove a participant from the activity at any time where, in its reasonable opinion:
4. Taster session terms
4.1. Taster sessions are open to participants of all experience levels, subject to the eligibility and safety requirements in this policy.
4.2. Taster session bookings are non-transferable to another session date.
4.3. Taster session fees are non-refundable except where the Club cancels the session at its discretion.
4.4. If a participant is unable to attend a booked taster session, they may arrange for another person to attend in their place on the same date.
4.5. Any replacement participant must:
4.7. If the original participant cannot attend and no suitable replacement is found, no refund will be given.
5. Taster session refunds
5.1. The Club will only issue a refund for a taster session where the session is cancelled by the Club at its discretion.
5.2. No refund will be given where a participant:
6. Dinghy course eligibility requirements
6.1. To be eligible for a dinghy course, the participant must:
6.3. If a participant is unsure whether their qualification or experience is equivalent, they should contact the Club before booking or as soon as possible after booking.
6.4. A place on a dinghy course is not confirmed until full payment has been received and the required evidence of eligibility has been provided.
6.5. Failure to provide evidence of RYA Dinghy Level 1, or other evidence of equivalent qualification or experience requested by the Club, within 7 calendar days of booking may result in the Club cancelling the participant’s place.
6.6. If the Club cancels a participant’s place because the required evidence of eligibility has not been provided within 7 calendar days of booking, the participant will receive a full refund.
7. Participant cancellation of dinghy courses
7.1. If a participant notifies the Club in writing that they are unable to attend no later than 14 calendar days before the course start date, the Club will refund 100% of the course fee.
7.2. If a participant cancels between 7 and 13 calendar days before the course start date, the Club will refund 50% of the course fee.
7.3. If a participant cancels less than 7 calendar days before the course start date, no refund will be given.
7.4. If a participant does not attend the course and has not given notice, no refund will be given.
7.5. For the purposes of this policy, “one week before the course” means 7 calendar days before the course start date.
8. Club cancellation or postponement of dinghy courses
8.1. The Club reserves the right to cancel, postpone, or amend any dinghy course at its discretion.
8.2. If the Club decides not to run a dinghy course, the participant will receive a full refund.
8.3. If the Club postpones a dinghy course, the participant may:
9. Refund timescales
9.1. The Club is run by members and there may be a delay in processing refunds.
9.2. Where a refund is due under this policy, the Club will aim to process the refund within 14 calendar days of:
Non-attendance and discretion
10. Non-attendance
10.1. No refund, credit, or transfer will be offered for any missed session or non-attendance unless expressly stated in this policy.
11. Club discretion
11.1. Any refund outside the circumstances set out in this policy will be entirely at the Club’s discretion.
11.2. The Club’s decision on eligibility, refusal of participation, removal from participation, cancellations, postponements, and refunds shall be final.
1.1. This policy applies to all dinghy courses and taster sessions run by Shadwell Sailing Club (“the Club”).
1.2. Places on dinghy courses and taster sessions are allocated on a first come, first served basis.
1.3. The Club does not operate a waiting list for dinghy courses or taster sessions.
1.4. All dinghy courses and taster sessions are for participants aged 18 or over only.
1.5. The Club reserves the right to refuse participation to any person who does not meet the eligibility, safety, clothing, equipment, fitness, ability, or documentation requirements set out in this policy.
2. Booking and confirmation
2.1. A place is not confirmed until full payment has been received by the Club.
2.2. For the purposes of this policy, the “booking date” means the date on which payment is received by the Club.
2.3. Participants must complete and sign any documents required by the Club, including any consent form, before taking part.
2.4. The Club may refuse participation to any participant who has not signed and submitted the required consent form.
2.5. Any participant cancellation must be notified to the Club in writing. Cancellation will take effect on the date the written notice is received by the Club.
3. Participant safety, fitness, clothing, and eligibility requirements
3.1. All participants must:
- be aged 18 or over;
- be able to swim 50 metres and be confident in water;
- have a level of fitness and ability appropriate to the activity;
- be able to take part in the activity safely;
- wear clothing and footwear suitable for the weather and the activity; and
- comply with all instructions given by the Senior Instructors leading the session and Club Members.
3.3. The Club will provide a buoyancy aid, which participants must wear as instructed by the Club.
3.4. Participants must not take part if they are affected by illness, injury, or any other condition that would make participation unsafe for themselves or others.
3.5. Participants must disclose to the Club anything relevant to safe participation, including any injury, medical condition, disability, or other circumstance that may affect their ability to take part safely.
3.6. Disclosure of a medical condition, disability, or other circumstance will not automatically prevent participation. However, the Club may refuse participation only where it reasonably considers participation unsafe or where any required adjustment cannot reasonably be provided.
3.7. The Club may refuse participation or remove a participant from the activity at any time where, in its reasonable opinion:
- the participant is not fit to take part safely;
- the participant does not have the ability required for the activity booked;
- the participant cannot participate without assistance beyond that which the Club is reasonably able to provide;
- the participant is not wearing suitable clothing or footwear;
- the participant fails to follow instructions given by the Senior Instructors leading the session or Club Members; or
- continued participation would present a risk to the participant or to others.
4. Taster session terms
4.1. Taster sessions are open to participants of all experience levels, subject to the eligibility and safety requirements in this policy.
4.2. Taster session bookings are non-transferable to another session date.
4.3. Taster session fees are non-refundable except where the Club cancels the session at its discretion.
4.4. If a participant is unable to attend a booked taster session, they may arrange for another person to attend in their place on the same date.
4.5. Any replacement participant must:
- be aged 18 or over;
- be able to swim 50 metres and be confident in water;
- have a level of fitness and ability appropriate to the activity;
- meet any other applicable eligibility, safety, clothing, equipment, and documentation requirements; and
- sign and submit any consent form or other required document before taking part.
4.7. If the original participant cannot attend and no suitable replacement is found, no refund will be given.
5. Taster session refunds
5.1. The Club will only issue a refund for a taster session where the session is cancelled by the Club at its discretion.
5.2. No refund will be given where a participant:
- is unable to attend;
- withdraws voluntarily; or
- does not attend on the day.
6. Dinghy course eligibility requirements
6.1. To be eligible for a dinghy course, the participant must:
- be aged 18 or over;
- pay the full course fee; and
- provide, within 7 calendar days of booking, evidence of RYA Dinghy Level 1, or equivalent qualification or experience acceptable to the Club.
6.3. If a participant is unsure whether their qualification or experience is equivalent, they should contact the Club before booking or as soon as possible after booking.
6.4. A place on a dinghy course is not confirmed until full payment has been received and the required evidence of eligibility has been provided.
6.5. Failure to provide evidence of RYA Dinghy Level 1, or other evidence of equivalent qualification or experience requested by the Club, within 7 calendar days of booking may result in the Club cancelling the participant’s place.
6.6. If the Club cancels a participant’s place because the required evidence of eligibility has not been provided within 7 calendar days of booking, the participant will receive a full refund.
7. Participant cancellation of dinghy courses
7.1. If a participant notifies the Club in writing that they are unable to attend no later than 14 calendar days before the course start date, the Club will refund 100% of the course fee.
7.2. If a participant cancels between 7 and 13 calendar days before the course start date, the Club will refund 50% of the course fee.
7.3. If a participant cancels less than 7 calendar days before the course start date, no refund will be given.
7.4. If a participant does not attend the course and has not given notice, no refund will be given.
7.5. For the purposes of this policy, “one week before the course” means 7 calendar days before the course start date.
8. Club cancellation or postponement of dinghy courses
8.1. The Club reserves the right to cancel, postpone, or amend any dinghy course at its discretion.
8.2. If the Club decides not to run a dinghy course, the participant will receive a full refund.
8.3. If the Club postpones a dinghy course, the participant may:
- accept a place on the rearranged course date;
- be transferred to another course date already arranged, if there are spaces available; or
- receive a full refund.
9. Refund timescales
9.1. The Club is run by members and there may be a delay in processing refunds.
9.2. Where a refund is due under this policy, the Club will aim to process the refund within 14 calendar days of:
- the date the participant notifies the Club in writing of their cancellation; or
- the date the Club notifies the participant of cancellation, postponement, or refusal of a place, as applicable.
Non-attendance and discretion
10. Non-attendance
10.1. No refund, credit, or transfer will be offered for any missed session or non-attendance unless expressly stated in this policy.
11. Club discretion
11.1. Any refund outside the circumstances set out in this policy will be entirely at the Club’s discretion.
11.2. The Club’s decision on eligibility, refusal of participation, removal from participation, cancellations, postponements, and refunds shall be final.